NAICS Code 56142 — Telephone Call Centers

NAICS Industry in the official 2022 North American Industry Classification System (U.S. Census Bureau). It contains 2 direct sub-codes.

Code	56142
Title	Telephone Call Centers
Level	NAICS Industry (5-digit)
Edition	NAICS 2022 edition

Official definition (2022 NAICS)

This industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages and (2) establishments primarily engaged in providing telemarketing services, such as promoting products or services by telephone; taking orders by telephone, facsimile, email, or other communication modes; and soliciting contributions or providing information by telephone. Telephone call centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise.

Where 56142 sits in the hierarchy

Level	Code	Title
Sector	56	Administrative and Support and Waste Management and Remediation Services
Subsector	561	Administrative and Support Services
Industry Group	5614	Business Support Services
NAICS Industry	56142	Telephone Call Centers

Codes under 56142

Code	Title
561421	Telephone Answering Services
561422	Telemarketing Bureaus and Other Contact Centers

Related NAICS Industry codes

• 56141 — Document Preparation Services
• 56143 — Business Service Centers
• 56144 — Collection Agencies
• 56145 — Credit Bureaus
• 56149 — Other Business Support Services

Data: official 2022 NAICS structure, descriptions and Census concordances, U.S. Census Bureau — U.S. government works in the public domain (17 U.S.C. §105). Suggested reference, not an official determination.